Viora Wellness – Refunds, Returns & Exchanges Policy

Last Updated: 10 October 2026

At Viora Wellness, your satisfaction and wellbeing matter to us. We want you to shop with confidence and have a positive experience with every purchase. If something isn't right with your order, we're here to help.

1. Returns and Refund Eligibility

If you are unhappy with your purchase, please contact our customer support team to discuss your options.

To help us process your request, please provide your order number, proof of purchase and a brief explanation of the issue.

Products returned for a change of mind should, where applicable, be unused, unopened, in their original packaging and accompanied by proof of purchase. Certain products, particularly health, hygiene and personal-care items, may be subject to additional return conditions, provided these are consistent with applicable consumer protection laws.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you purchased, please contact us as soon as possible.

Where practical, include photographs of the item and its packaging to help us assess the issue.

Depending on the circumstances and your rights under applicable law, we will arrange an appropriate remedy, which may include a replacement, repair or refund.

We want to resolve these issues fairly and with as little inconvenience to you as possible.

3. Change-of-Mind Returns

If you change your mind after purchasing a product, please contact us before returning it.

Change-of-mind returns may be accepted where permitted by law and where the product meets the applicable return conditions. Certain products may not be eligible for discretionary change-of-mind returns due to hygiene, safety or product-specific considerations.

Nothing in this policy limits any cancellation, return or refund rights you may have under applicable consumer protection legislation.

4. Health, Wellness and Personal-Care Products

For health, wellness and personal-care products, customer safety is a priority.

Products that have been opened, used, tampered with or had their seals broken may be subject to additional restrictions where legally permitted. This is particularly relevant to products where opening the packaging affects hygiene or product integrity.

However, if a product is defective, unsafe, incorrectly supplied or otherwise qualifies for a remedy under applicable law, we will assess the matter in accordance with your legal rights.

5. How to Request a Refund or Return

To initiate a return or refund request:

1. Contact our customer support team using the contact details provided on our website.

2. Include your order number and details of your request.

3. Wait for return instructions before sending any product back.

4. Package the item securely if a return is approved or required.

Please do not send items to an address without receiving the appropriate return instructions.

6. Refund Processing

Once a returned product has been received, where a return is required, we will assess the request and communicate the outcome.

Approved refunds will be processed using the original payment method where reasonably possible. The time it takes for the funds to reflect may depend on your payment provider or financial institution.

Where a refund is required by law, we will comply with the applicable requirements and timeframes.

Any delivery fees, return shipping costs or other charges will be handled in accordance with applicable law and the circumstances of the return.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has not yet been dispatched, we will do our best to stop the shipment. Once an order has been dispatched, cancellation may need to be handled through the applicable returns process.

Your statutory cancellation rights, including any rights applicable to online or direct marketing transactions, remain unaffected by this policy.

8. Products That Do Not Meet Expectations

Wellness products can affect individuals differently. Individual experiences and results may vary, and we cannot guarantee a particular health or wellness outcome.

If a product does not meet your expectations, please contact us so we can understand your concerns and explain any available options. This does not affect any rights you may have if a product is defective, unsafe, misrepresented or otherwise fails to meet applicable legal requirements.

9. Contact Us

If you have any questions about returns, refunds or exchanges, please contact Viora Wellness through the customer support details listed on our website.

We are committed to treating every request fairly, communicating clearly and making your shopping experience as smooth as possible.

Viora Wellness – Your wellbeing matters.