Viora Wellness – Shipping & Delivery Policy

Last Updated: 10 October 2026

At Viora Wellness, we understand how important it is to receive your wellness products on time. We aim to make your shopping experience simple, reliable and convenient, from placing your order to delivery at your door.

1. Order Processing Time

All orders are processed within 1–2 business days after payment has been confirmed.

Please note that orders are not typically processed on weekends or public holidays. During periods of high demand, processing may take slightly longer. We will do our best to keep you informed of any significant delays.

2. Shipping and Delivery Times

Our estimated delivery time is 5–7 business days after your order has been processed and dispatched.

Delivery times may vary depending on your location, courier availability, public holidays and other circumstances beyond our reasonable control.

We aim to deliver your order as quickly and efficiently as possible while keeping you informed throughout the process.

3. Order Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

4. Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout, including the correct delivery address and contact details.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update your details before your order is dispatched, although changes cannot be guaranteed once processing is complete.

5. Delayed Deliveries

While we aim to meet our estimated delivery times, delays may occasionally occur due to courier disruptions, adverse weather, public holidays, high order volumes or other unforeseen circumstances.

If your order has not arrived within the estimated timeframe, please contact our customer support team so we can assist you.

We will make reasonable efforts to investigate delays and help resolve delivery issues in accordance with applicable consumer protection laws.

6. Incorrect, Damaged or Missing Orders

If your order arrives damaged, contains an incorrect item or appears to be missing products, please contact Viora Wellness as soon as possible with your order number and relevant details.

Where helpful, photographs of the packaging and products may assist us in resolving the issue.

We will investigate the matter and work towards an appropriate resolution in line with our policies and applicable law.

7. Shipping Fees

Any applicable shipping fees will be displayed at checkout before you complete your purchase.

Where free shipping or promotional delivery offers are available, the relevant terms and eligibility requirements will be communicated at the time of purchase.

8. Contact Us

If you have any questions about your order, shipping or delivery, please contact our customer support team using the contact details provided on our website.

Thank you for choosing Viora Wellness. We appreciate your trust in us and look forward to being part of your wellness journey.

Viora Wellness – Your wellbeing matters.