Viora Wellness – Terms of Service

Last Updated: 10 October 2026

1. Introduction

Welcome to Viora Wellness. These Terms of Service govern your access to and use of our website, online store and related services.

Throughout these terms, “we”, “us” and “our” refer to Viora Wellness, while “you” and “your” refer to any person visiting our website, creating an account or purchasing products from us.

By accessing our website or placing an order, you agree to these Terms of Service and any applicable policies referenced herein. If you do not agree with these terms, please discontinue use of our website.

These terms are subject to applicable consumer protection laws and do not limit any rights that cannot legally be excluded.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and not to engage in any activity that may compromise its security, interfere with its operation or infringe the rights of others.

We reserve the right to restrict or suspend access where there is a reasonable basis to believe that our website is being misused or these terms have been breached, subject to applicable law.

3. Products and Product Information

Viora Wellness offers products intended to support everyday wellness, comfort and self-care.

We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate and up to date. However, colours, packaging, presentation and other details may vary slightly from images displayed online.

Product information is provided to help customers make informed purchasing decisions. It does not constitute a guarantee of specific results.

We reserve the right to correct genuine errors, update product information and discontinue products where appropriate, subject to our legal obligations and any orders already accepted.

4. Health and Wellness Disclaimer

Our products are intended to complement individual wellness routines and are not a substitute for professional medical advice, diagnosis or treatment unless expressly stated otherwise and lawfully permitted.

Individual results may vary depending on the product, the individual and other relevant circumstances.

Customers should read all product labels, instructions, warnings and usage guidelines before using a product. If you have concerns about a product's suitability, have an existing medical condition, take medication or experience unexpected symptoms, consult an appropriately qualified healthcare professional.

Do not disregard professional medical advice or delay seeking medical attention because of information provided on our website.

Where we provide access to third-party healthcare services or virtual consultations, those services may be subject to separate terms and privacy policies. Viora Wellness does not replace the role of qualified healthcare professionals.

5. Orders and Order Acceptance

When you place an order, you are submitting a request to purchase the selected products.

You will receive an order confirmation or acknowledgement once your order has been submitted. This confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to decline or cancel an order where legally justified, including cases involving suspected fraud, stock unavailability, pricing errors or an inability to fulfil the order.

If payment has already been received for an order that we cancel, any applicable refund will be processed in accordance with our Refunds and Returns Policy and applicable law.

You are responsible for ensuring that the contact, delivery and order information you provide is accurate.

6. Pricing and Payments

All prices displayed on our website are subject to change, except where applicable law provides otherwise for an existing transaction.

Any applicable taxes, delivery fees and additional charges will be displayed or communicated as required by law before you complete your purchase.

Payments must be made using the payment methods available at checkout. By submitting payment information, you confirm that you are authorised to use the selected payment method.

We use third-party payment providers where applicable. Their processing of payment information may be governed by their own terms and privacy practices.

If a genuine pricing or listing error occurs, we will take reasonable steps to resolve the issue in accordance with applicable consumer protection requirements.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframes communicated on our website or during checkout.

Delivery estimates are provided in good faith but may be affected by courier delays, stock availability, weather, public holidays or other circumstances beyond our reasonable control.

We will communicate material delays where reasonably possible and comply with applicable legal obligations relating to delivery.

Customers are responsible for providing a complete and accurate delivery address. Any additional costs arising from incorrect delivery details will be handled fairly and in accordance with applicable law.

For further information, please refer to our Shipping and Delivery Policy.

8. Returns, Refunds and Exchanges

Returns, refunds, exchanges and order cancellations are handled in accordance with our Refunds, Returns and Exchanges Policy and applicable consumer protection legislation.

Certain products may be subject to specific handling or return conditions, particularly where hygiene, safety or product integrity is relevant. Any such conditions will be applied only to the extent permitted by law.

Nothing in these terms removes or limits any statutory rights you may have in relation to defective goods, incorrect orders, qualifying online purchases or other circumstances protected by law.

9. Promotions and Discounts

From time to time, Viora Wellness may offer promotions, discount codes or special offers.

Promotions may be subject to specific eligibility requirements, validity periods, stock limitations or other conditions communicated at the time of the offer.

Unless expressly stated otherwise, promotions cannot be exchanged for cash. We reserve the right to correct errors or withdraw a promotion where legally permitted, while respecting rights arising from offers already accepted.

10. Intellectual Property

All content on our website, including text, branding, logos, graphics, product descriptions, photographs and design elements, is owned by or licensed to Viora Wellness unless otherwise indicated.

You may view and use this content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by law.

11. Customer Accounts and Security

If our website allows you to create an account, you are responsible for maintaining the confidentiality of your login details and for activity carried out through your account, subject to applicable law.

You agree to provide accurate information and notify us if you believe your account has been accessed without authorisation.

We may suspend or restrict accounts where reasonably necessary for security, fraud prevention or compliance purposes, subject to applicable law.

12. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, delivery services or healthcare platforms.

These services may operate independently of Viora Wellness and may have their own terms, policies and privacy practices.

We are not responsible for the content or operation of third-party websites to the extent permitted by law. However, this does not exclude any responsibility that applicable law places on us for our own conduct, representations or services.

Customers should review the relevant third-party terms before using those services.

13. Limitation of Liability

To the extent permitted by applicable law, Viora Wellness will not be liable for losses arising from the misuse of products, failure to follow product instructions or reliance on website information in circumstances where that reliance is unreasonable.

We do not guarantee uninterrupted or error-free website access, although we will take reasonable steps to maintain our services.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, gross negligence where liability cannot legally be excluded, or any other liability that cannot be excluded or limited under applicable law.

Nothing in these terms limits a consumer's statutory rights or remedies.

14. Privacy and Personal Information

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable data protection laws, including the Protection of Personal Information Act (POPIA) where applicable.

Personal information may be processed to fulfil orders, process payments, arrange delivery, respond to enquiries, prevent fraud and meet legal obligations.

Where required, we will obtain appropriate consent or rely on another lawful basis for processing personal information.

Please review our Privacy Policy for further information about how we collect, use, store and protect personal information.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, products, services or legal obligations.

The latest version will be published on our website with the updated date.

Changes will apply from the date indicated, subject to applicable law. Where required, we will provide appropriate notice or obtain any necessary consent.

16. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa, where applicable, without excluding any mandatory consumer protections or other rights that may apply to a particular transaction.

Any disputes will be dealt with by the appropriate courts or dispute resolution bodies with jurisdiction under applicable law.

17. Contact Information

If you have questions about these Terms of Service, an order or our policies, please contact Viora Wellness using the customer support details published on our website.

We are committed to clear communication, fair treatment and a positive customer experience.

Viora Wellness – Your wellbeing matters.